13 Ravensbourne RoadBromleyKent, BR1 1HNTel: 020 8464 4138
Telephone: 020 8464 0718 Fax: 020 8466 9248
► SMS TEXT ALERTS
We can now send text messages to your mobile phone to notify when your blood results are back and to confirm the time of the appointment you have booked. Please advise us of your mobile telephone number if you would like to make use of this service which is free to all our patients.
► FLU SEASON
We are now booking appointments for flu vaccinations. If you are in an at-risk group contact us now to arrange for your FREE jab.
▪ ON LINE PRESCRIPTIONSDid you know you could get your repeat prescriptions online? Contact the surgery to access your individual PIN number
▪ WHEN WE ARE CLOSEDDid you know who to contact if you or a family member are unwell when the surgery is closed? Go to the When We Are Closed.
▪ PUSHCHAIRSDue to fire regulations, we are unable to allow push chairs in our entrance hall and waiting room. We apologise for any difficulties this may cause.
We now provide a post-operative care service for registered and temporarily registered patients who need to have sutures removed and general wound care following a hospital day case or inpatient procedure.
All Partners are Family Planning trained. Advice can be obtained from your doctor or practice nurse. A full range is available including coil & cap fittings and sexual health tests.
In addition to the usual nursing skills the Practice Nurses see patients by appointment for vaccinations and ear syringing (adults only). The Practice Nurses run special clinics to monitor maintenance treatment for Asthma, Diabetes, Hypertension & Coronary heart disease.
Shared antenatal care is available throughout your pregnancy and the post-natal period. This is provided by your GP and Bromley Group practice Midwives who run antenatal clinics every Tuesday 14:00 - 16:00. We now hold maternity clinics on alternate Fridays (from May 2013). The Partners do not attend home confinements.
Childhood immunisations are strongly advised and available from the practice nurse or doctor. Baby checks and advice regarding the healthcare and development of your baby are available from your doctor & our Health Visitor (Mrs Jane Julian), Mondays 13:00 - 15:00 (walk in), Thursdays 13:15-14:30 (booked appointments).
Mondays and Fridays 14:00 - 15:00
All women aged 25 - 65 are encouraged to have a health check every three years, including a cervical smear. All the Partners and practice nurses offer advice regarding the menopause and hormone replacement therapy.
Saturday morning appointments are available with the nurse for cervical smears
(booked appointments only).
Advice regarding diet, weight, alcohol, smoking and lifestyle is offered by the practice nurses. All patients over 75 can request an annual review.
Influenza & pneumonia vaccinations are offered to anyone over the age of 65 or who has asthma, diabetes, chronic heart disease, chronic lung disease.
The practice nurses give advice for foreign travel and administer most vaccinations for patients registered with the practice. The practice does not issue NHS prescriptions for drugs for use when travelling abroad.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include the country and areas within country that you are visiting to determine what vaccinations are required.
Travel Health Questionnaire
To help us offer the appropriate advice, you must complete and hand in the travel health questionnaire form to reception at least 6 weeks before you travel. This will give the nurse enough time to order your vaccinations and book you an appointment. The appointment booked is for you and NOT your family, if all your family need vaccinations for the same trip you must complete one form per family member and let the receptionist know the appointment is for a family.
Travel Risk Assessment Form.pdf
Our nurse is unable to give advice if you are travelling to several destinations in the same trip, we advise you to go to a travel centre where you will receive expert advice and care.
There is further information about countries and vaccinations required on the links below or visit the National Travel Health Network and Centre (NaTHNaC) website.
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment may be necessary with the practice nurse for certain vaccinations. Some vaccines have to be ordered as they are not part of our general stock. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Most travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS. Our charges are reviewed on an annual basis.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please follow this link: http://ec.europa.eu/commission/index_en.
Have you been referred to see a specialist? Read the following information to see what happens next for referrals to Dermatology, Gynaecology and Musculoskeletal problems.
A new specialist service is available to GP practices in the Bromley Borough. Your GP has requested that a clinical specialist reviews your case. This specialist will decide which would be the most appropriate service to see you about your condition, This may be in one of the new community specialist services or a hospital based service. In some cases, the specialist may offer advice to your GP to help them to manage your condition.
Within 8-10 days you should be contacted by the Bromley Patient Referral Centre to discuss with you a convenient date and time for your appointment. Please make sure your GP has your current contact details. This will avoid any delays in getting hold of you.
If you have any questions about the timing or location of the clinic then please tell the staff when they contact you. For questions relating to your medical condition, please contact your GP.
Your feedback on this new collaboration is important to us. If you are referred into the community service, you will be asked about your views and experience of the service at the end of the treatment. Your comments will help to guide us and improve healthcare.
A long established local agency offering free, confidential counselling to young people between the ages of 11-23. Visit their website for more details: http://www.bromley-y.org.uk/home or call 020 8464 9033.
A non profit-making local charity working to help individuals, couples and families to build better relationships and change things for the better. Visit their website for more details: http://www.relate-bromley.org/ or call 020 8315 1999.
Provides preventative services, activities and support that promote opportunities, independence and choice to older people. Visit their website for more details: http://www.ageuk.org.uk/bromley/ or call 020 8315 1878.
A free and confidential service available to Bromley residents aged 18+ who believe their drinking is problematic and wish to make changes. Visit their website for more details: http://www.phoenix-futures.org.uk/ or call 0208 289 1999.
A free service providing advice on a wide range of topics from debt to discrimination and housing to employment problems. Visit their website for more details: http://www.bromleycab.org.uk/ or call 020 8315 1940.
Provides support to the people in the London Borough of Bromley who provide care for others. To find out more visit:http://www.carersbromley.org.uk/ or call 0800 015 7700.
You can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online.
Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw from this service, this is your choice and this decision will not affect the quality of your care.ce
You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
The practice has the right to remove Patient Access services to anyone that does not use them responsibly.
Before you apply for online access to your record, there are some other things to consider.
Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.
Things to consider
There may be something you have forgotten about in your record that you might find upsetting.
Abnormal results or bad news
If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
Please come into the surgery and complete a registration form.
Requirements: Photo ID, proof of residence.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you cannot do this, we recommend that you contact the practice so that we can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
You can still use our telephone number (020 8464 4138) or email address (email@example.com) for any of these services.
If you would like to access your medical records we require you to complete the Access to Medical Records Form.
Access to Medical Records Form
If you require a copy of your full medical record or part of your medical record there is a charge for this, please speak with reception, or view the 'Travel & Private Medical Fees' tab above.
Data Protection & Freedom of Information
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
Your GP does not provide this information. Please DO NOT book an appointment. A school should accept a note from the child's parent or guardian. Please speak to reception for further information.
From the 25th May 2018 we will no longer charge patients to receive a copy of their medical record. If you require a copy of your medical record you will be asked to come in to collect your them from the surgery. We will not post, fax or email your medical records.
Below are links to our Vaccine & Private Medical Fees.
A number of simple conditions may improve with regular exercise. Your doctor might have advised you to download one of these to help your condition improve.Please click on one of the following links to down load the relevant leaflet:Ankle sprain Repetitive Strain injury
Back pain Rotator cuff injury
Carpal tunnel syndrome Tennis elbow
Cervical spondylosis Tenosynovitis
Frozen shoulder Trigger finger
Plantar fasciitis Trochanteric bursitis
Knee arthritis Whiplash injury
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