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Noticeboard

Telephone:       020 8464 0718
Fax:                  020 8466 9248

DysartSurgeryEd

 

IMPORTANT NOTICES:

 

SMS TEXT ALERTS

We can now send text messages to your mobile phone to notify when your blood results are back and to confirm the time of the appointment you have booked.  Please advise us of your mobile telephone number if you would like to make use of this service which is free to all our patients.

FLU SEASON

We are now booking appointments for flu vaccinations. If you are in an at-risk group contact us now to arrange for your FREE jab.

OTHER NOTICES

▪  ON LINE PRESCRIPTIONS
Did you know you could get your repeat prescriptions online? Contact the surgery to access your individual PIN number

▪  WHEN WE ARE CLOSED
Did you know who to contact if you or a family member are unwell when the surgery is closed? Go to the When We Are Closed.

▪  PUSHCHAIRS
Due to fire regulations, we are unable to allow push chairs in our entrance hall and waiting room.  We apologise for any difficulties this may cause.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

FreedomofInformationActleaflet_DysartOct14.pdf

Access to Records

In accordance with the GDPR, Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so. The patient must collect their medical record in person and bring ID to show on collection.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Dysart Complaint Leaflet

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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