Friends & Family Test (FFT) Results

FFT Feedback February 2020

Friends & Family Test (FFT)

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.

Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. In its first year, more than 2 million individual responses were given. The FFT is now being rolled out to an extra seven areas of NHS care making the opportunity to leave feedback possible in almost all NHS services.

The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care. While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.

Friends & Family Test video

Previous FFT Feedback:

FFT Feedback January 2020

FFT Feedback December 2019

FFT Feedback October 2019

FFT Feedback September 2019

FFT Feedback August 2019

FFT Feedback June 2019

FFT Feedback May 2019

FFT Feedback April 2019

FFT Feedback March 2019

FFT Feedback February 2019

FFT Feedback January 2019

FFT Feedback December 2018

FFT Feedback October 2018

FFT Feedback September2018

FFT Feedback August2018

FFT Feedback July2018

FFT Feedback June2018

FFT Feedback May2018

FFT Feedback Apr2018